‘The stress that had once filled the room had lifted.’ Our Customer Experience team provides more than just loan assistance 

Earlier this summer, a mother and son visited Granite Edvance to get help submitting an application for a Granite Edvance private student loan.  

“From the moment they walked in, it was clear they were carrying a heavy weight,” said Abbeyrose, a member of the Granite Edvance Customer Experience team. “Even though the mother had been through this process before, the looming tuition deadline had her feeling overwhelmed and anxious.” 

Abbeyrose took her time guiding the family through the process, answering their questions and addressing concerns. “By the end of the appointment, not only was the application successfully submitted, but the stress that had once filled the room had lifted,” she recalled. “They left feeling light, relieved, and truly ready to embrace the school year ahead.”  

Let’s face it: Getting a loan is not high on anybody’s list of favorite activities. But Abbeyrose and the rest of Granite Edvance’s Customer Experience team make it as easy and positive as possible. From the first question to the final loan disbursement, they’re committed to delivering not only expert support but also genuine care. They can assist families by phone, email, or even in person! 

Real People, Real Help 

Our team understands that behind every application is a student’s future and a family’s hope. And that perspective drives our entire approach. Here’s what some of our Customer Experience team members had to say about their work:  

Beth: 

“Parents and students are so scared and don’t know where to start. We let them know that it is okay to not know what to do and feel scared. That is what we are here for. We are small enough that they learn our names and vice versa. They know they are not just another caller. We try to add a personal touch to the process.” 

Tatiana:  

“There are no insignificant questions. If it’s on your mind, please ask!” 

K.D.: 

“The language of private student loans is often a foreign one to many people. Our team strives to give them information to make knowledgeable choices.” 

Bri: 

“I find so much joy in being that person that lifts some weight off the students’ and parents’ shoulders. Getting funding sorted out for college can cause families so much stress. Here, families know they can call in and get assistance from an actual person. We are always looking out for the families when they are making these rather large financial decisions for their students’ future.”  

Mary-Jo: 

“So many parents are lost when it comes to how to borrow [for college]. We answer a wide range of questions, which feels nice to know we help educate folks about student loans.”  

We’re here to help 

From the first moment you realize you might need help paying for college, to the final confirmation that your tuition bill is covered, our team is here.  

Whether you’re just beginning to explore your options or you’re ready to apply for a Granite Edvance private student loan, we offer a variety of ways to connect with us: 

By Phone: 855-887-5430. Monday–Thursday from 8 a.m. to 8 p.m. EST and Fridays from 8 a.m. to 5 p.m. EST. 

By Email: Reach us any time at loansupport@graniteedvance.org—we respond promptly! 

In-Person or Phone Appointments: For more in-depth support, families can schedule personalized sessions through Calendly. 

Caption information: Alex, a member of the Granite Edvance Customer Experience team. Photo by Corey Garland.