Front Office

For general inquiries:

Contact a Counselor

If you want to meet with a career or college planning counselor, please select Schedule an appointment.

To voice concerns or provide positive feedback to help us improve our products and services:

Submit feedback

*Please DO NOT provide your sensitive information such as Social Security numbers or account numbers.

Monday-Friday, 9:00 AM – 5:00 PM

Loan Origination

Looking for help taking out a loan?

Monday–Thursday, 8 AM–8 PM EST, and Friday, 8 AM-5 PM EST

Loan Servicing

Looking for help paying your bill or managing your current loan?

Borrowers with Federal Family Education Loan Program loans (FFELP) should contact Nelnet at or via phone at 888-486-4722.

Borrowers with private loans (Granite Edvance, EdvestinU, Tree, Leaf) should contact Firstmark Services at or via phone at 844- 399-7535.

    Get Directions


    Granite Edvance
    3 Barrell Court
    Concord, NH 03301-8543

    Get directions

    Meet our team

    Everyone at Granite Edvance is focused on our mission: supporting New Hampshire students and families in navigating their education and career pathways. See the faces behind the mission and get to know us better.

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